CSAT Score Calculator
Customer satisfaction, or CSAT, is the share of survey answers that show a customer was pleased. Count the answers that were satisfied, then divide by all the answers you received.
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- Works offline after your first visit
- Saves on this device
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How it works
CSAT is the satisfied answers divided by all answers, times 100. You decide which ratings count as satisfied. A common choice is the top two points on a five-point scale.
Worked example
Out of 100 answers, 82 were satisfied, a CSAT score of 82%.
Questions
Which ratings count as satisfied?
Set the rule in advance and keep it the same across surveys. Many teams count the top two points on a five-point scale.
How many answers do I need?
The more answers, the steadier the score. A handful of answers can jump from one change, so read small samples with care.
Is a high CSAT all I need to watch?
No. Pair it with comments, repeat purchases or other measures, since one number cannot show the whole customer experience.
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