Koi Pond: Keeping & Care
Support
Email support@handeware.com and a real person who works on the app will reply. Please include your device and iOS version — it saves a round trip.
Common questions
How do I feed my koi?
Tap the water to drop pellets. Hungry koi swim over and nibble. Leftovers sink and spoil the water, so a few at a time is plenty.
A koi looks sick. What do I do?
Tap the koi and ask the vet. The vet names the trouble, says what caused it, and treats it. Treatment takes about 12 hours of fair water. Fresh water and a rinsed filter help. Nothing in the game dies of neglect.
How do I unlock the next pond?
Keep a pond calm. After a few calm days, the next city opens. Santa Barbara asks for 3, Laguna Beach 4, Tokyo 5 and Seoul 7. Keeping the water fresh and the koi fed is all it takes.
Where is the weather from?
Apple Weather, for the five pond cities only. The app never uses your location. With no connection, the pond uses typical weather for that city and month.
How do I restore Remove Ads?
Open Settings and tap Restore. Use the same Apple ID you bought it with. If nothing comes back, email us with your device and iOS version.
My ponds reset.
Progress is stored on the device. Deleting the app clears it; there is no account to restore from.