Cryptogram
Support
Email support@handeware.com and a real person who works on the app will reply. Please include your device and its iOS version — it saves a round trip.
Common questions
How does a cryptogram work?
Each letter of a famous quote has been swapped for another letter. Each number stands for one letter. Tap a square and type the letter you think it is; squares with the same number are marked so you can see where it goes. Short words like A, I and THE are a good place to start.
I watched an ad and got nothing.
A reward only lands if the ad plays to the end. Closing it early is reported to us as “dismissed” and grants nothing — that is the ad network’s signal, not a choice we make.
My progress disappeared.
Progress is stored on the device. Deleting the app or resetting the phone clears it; there is no account to sync it from.
Can I play without ads?
Yes — the ad-free purchase, a one-time buy, takes away the banner and the ads between puzzles for good. Videos for a hint or a heart stay, and only play when you choose them. Restore Purchases brings it back on a new device.