Crossword
Support
Email support@handeware.com and a real person who works on the app will reply. Please include your device and its iOS version — it saves a round trip.
Common questions
How do I fill in the grid?
Tap a square, then type. Tap the same square again to switch between Across and Down. The clue for the word you are on is shown in the clue bar, with arrows to step through the clues.
I watched an ad and got nothing.
A reward only lands if the ad plays to the end. Closing it early is reported to us as “dismissed” and grants nothing — that is the ad network’s signal, not a choice we make.
My progress disappeared.
Progress is stored on the device. Deleting the app or resetting the phone clears it; there is no account to sync it from.
Can I play without ads?
Yes — the ad-free purchase, a one-time buy, takes away the banner and the ads between puzzles for good. Videos you choose to watch for coins stay optional. Restore Purchases brings it back on a new device.